Marketing, Sales & Customer Service

Corporate Communication: Masterclass

This Corporate Communication training course (Masterclass) is an expert masterclass built around current industry problems and led by senior practitioners. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: MK410Level: MasterclassField: Marketing, Sales & Customer ServiceFormats: 5 or 10 days · classroom, online, in-house

Objectives

  • Explain the core principles, terminology and governing standards of Corporate Communication
  • Apply proven methods and tools for Corporate Communication to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply Corporate Communication in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsCorporate Communication
  2. Day 2
    Methods, tools and calculationsCorporate Communication
  3. Day 3
    Operation, inspection and performanceCorporate Communication
  4. Day 4
    Risk, troubleshooting and case studiesCorporate Communication
  5. Day 5
    Best practice, assessment and action planCorporate Communication
10-day outline
  1. Day 1
    Principles, terminology and governing standardsCorporate Communication
  2. Day 2
    Methods, tools and calculationsCorporate Communication
  3. Day 3
    Operation, inspection and performanceCorporate Communication
  4. Day 4
    Risk, troubleshooting and case studiesCorporate Communication
  5. Day 5
    Best practice review and mid-course assessmentCorporate Communication
  6. Day 6
    Advanced analysis techniquesCorporate Communication
  7. Day 7
    Digital tools, data and softwareCorporate Communication
  8. Day 8
    Practical labs and simulationsCorporate Communication
  9. Day 9
    Regional benchmarks and lessons learnedCorporate Communication
  10. Day 10
    Capstone project and final assessmentCorporate Communication

Upcoming sessions 2027–2030

CityDatesDuration
Kigali18 Jan 2027 – 22 Jan 20275 days
Dammam14 Mar 2027 – 18 Mar 20275 days
London11 Oct 2027 – 15 Oct 20275 days
Casablanca6 Mar 2028 – 10 Mar 20285 days
Rome13 Aug 2029 – 17 Aug 20295 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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