Marketing, Sales & Customer Service

Social Media Strategy: Masterclass

This Social Media Strategy training course (Masterclass) is an expert masterclass built around current industry problems and led by senior practitioners. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: MK407Level: MasterclassField: Marketing, Sales & Customer ServiceFormats: 5 or 10 days · classroom, online, in-house

Objectives

  • Explain the core principles, terminology and governing standards of Social Media Strategy
  • Apply proven methods and tools for Social Media Strategy to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply Social Media Strategy in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsSocial Media Strategy
  2. Day 2
    Methods, tools and calculationsSocial Media Strategy
  3. Day 3
    Operation, inspection and performanceSocial Media Strategy
  4. Day 4
    Risk, troubleshooting and case studiesSocial Media Strategy
  5. Day 5
    Best practice, assessment and action planSocial Media Strategy
10-day outline
  1. Day 1
    Principles, terminology and governing standardsSocial Media Strategy
  2. Day 2
    Methods, tools and calculationsSocial Media Strategy
  3. Day 3
    Operation, inspection and performanceSocial Media Strategy
  4. Day 4
    Risk, troubleshooting and case studiesSocial Media Strategy
  5. Day 5
    Best practice review and mid-course assessmentSocial Media Strategy
  6. Day 6
    Advanced analysis techniquesSocial Media Strategy
  7. Day 7
    Digital tools, data and softwareSocial Media Strategy
  8. Day 8
    Practical labs and simulationsSocial Media Strategy
  9. Day 9
    Regional benchmarks and lessons learnedSocial Media Strategy
  10. Day 10
    Capstone project and final assessmentSocial Media Strategy

Upcoming sessions 2027–2030

CityDatesDuration
Madrid17 May 2027 – 21 May 20275 days
Lisbon17 May 2027 – 21 May 20275 days
Vienna11 Oct 2027 – 22 Oct 202710 days
Milan15 May 2028 – 19 May 20285 days
Lagos13 Nov 2028 – 17 Nov 20285 days
Cairo19 Mar 2029 – 30 Mar 202910 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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