Objectives
- Explain the core principles, terminology and governing standards of Conflict Management
- Apply proven methods and tools for Conflict Management to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply Conflict Management in your organisation
Who should attend
Executives, managers, team leaders and high-potential staff.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsConflict Management
- Day 2Methods, tools and calculationsConflict Management
- Day 3Operation, inspection and performanceConflict Management
- Day 4Risk, troubleshooting and case studiesConflict Management
- Day 5Best practice, assessment and action planConflict Management
10-day outline
- Day 1Principles, terminology and governing standardsConflict Management
- Day 2Methods, tools and calculationsConflict Management
- Day 3Operation, inspection and performanceConflict Management
- Day 4Risk, troubleshooting and case studiesConflict Management
- Day 5Best practice review and mid-course assessmentConflict Management
- Day 6Advanced analysis techniquesConflict Management
- Day 7Digital tools, data and softwareConflict Management
- Day 8Practical labs and simulationsConflict Management
- Day 9Regional benchmarks and lessons learnedConflict Management
- Day 10Capstone project and final assessmentConflict Management
Upcoming sessions 2027–2030
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.