Name: Customer Service Excellence: Advanced
Price: 5500 USD

Objectives

Explain the core principles, terminology and governing standards of Customer Service Excellence
Apply proven methods and tools for Customer Service Excellence to real workplace situations
Analyse performance data to find risks, gaps and improvement opportunities
Compare your practice with international benchmarks and regional case studies
Build a practical action plan to apply Customer Service Excellence in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Day 1
Principles, terminology and governing standardsCustomer Service Excellence
Day 2
Methods, tools and calculationsCustomer Service Excellence
Day 3
Operation, inspection and performanceCustomer Service Excellence
Day 4
Risk, troubleshooting and case studiesCustomer Service Excellence
Day 5
Best practice, assessment and action planCustomer Service Excellence

10-day outline

Day 1
Principles, terminology and governing standardsCustomer Service Excellence
Day 2
Methods, tools and calculationsCustomer Service Excellence
Day 3
Operation, inspection and performanceCustomer Service Excellence
Day 4
Risk, troubleshooting and case studiesCustomer Service Excellence
Day 5
Best practice review and mid-course assessmentCustomer Service Excellence
Day 6
Advanced analysis techniquesCustomer Service Excellence
Day 7
Digital tools, data and softwareCustomer Service Excellence
Day 8
Practical labs and simulationsCustomer Service Excellence
Day 9
Regional benchmarks and lessons learnedCustomer Service Excellence
Day 10
Capstone project and final assessmentCustomer Service Excellence

City	Dates	Duration
Milan	6 May 2030 – 10 May 2030	5 days
Jeddah	1 Sep 2030 – 5 Sep 2030	5 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.