Objectives
- Explain the core principles, terminology and governing standards of Protocol & Etiquette
- Apply proven methods and tools for Protocol & Etiquette to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply Protocol & Etiquette in your organisation
Who should attend
Marketing, sales, communications and customer service teams.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsProtocol & Etiquette
- Day 2Methods, tools and calculationsProtocol & Etiquette
- Day 3Operation, inspection and performanceProtocol & Etiquette
- Day 4Risk, troubleshooting and case studiesProtocol & Etiquette
- Day 5Best practice, assessment and action planProtocol & Etiquette
10-day outline
- Day 1Principles, terminology and governing standardsProtocol & Etiquette
- Day 2Methods, tools and calculationsProtocol & Etiquette
- Day 3Operation, inspection and performanceProtocol & Etiquette
- Day 4Risk, troubleshooting and case studiesProtocol & Etiquette
- Day 5Best practice review and mid-course assessmentProtocol & Etiquette
- Day 6Advanced analysis techniquesProtocol & Etiquette
- Day 7Digital tools, data and softwareProtocol & Etiquette
- Day 8Practical labs and simulationsProtocol & Etiquette
- Day 9Regional benchmarks and lessons learnedProtocol & Etiquette
- Day 10Capstone project and final assessmentProtocol & Etiquette
Upcoming sessions 2027–2030
| City | Dates | Duration |
|---|---|---|
| Nairobi | 12 Jul 2027 – 16 Jul 2027 | 5 days |
| Manama | 12 Aug 2029 – 23 Aug 2029 | 10 days |
| Jeddah | 3 Mar 2030 – 7 Mar 2030 | 5 days |
| Nairobi | 13 May 2030 – 24 May 2030 | 10 days |
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.