Marketing, Sales & Customer Service

Digital Marketing: Foundations

This Digital Marketing training course (Foundations) is an entry-level programme that builds a solid working understanding for newcomers and cross-functional staff. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: MK101Level: FoundationsField: Marketing, Sales & Customer ServiceFormats: 5 or 10 days · classroom, online, in-house

Objectives

  • Explain the core principles, terminology and governing standards of Digital Marketing
  • Apply proven methods and tools for Digital Marketing to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply Digital Marketing in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsDigital Marketing
  2. Day 2
    Methods, tools and calculationsDigital Marketing
  3. Day 3
    Operation, inspection and performanceDigital Marketing
  4. Day 4
    Risk, troubleshooting and case studiesDigital Marketing
  5. Day 5
    Best practice, assessment and action planDigital Marketing
10-day outline
  1. Day 1
    Principles, terminology and governing standardsDigital Marketing
  2. Day 2
    Methods, tools and calculationsDigital Marketing
  3. Day 3
    Operation, inspection and performanceDigital Marketing
  4. Day 4
    Risk, troubleshooting and case studiesDigital Marketing
  5. Day 5
    Best practice review and mid-course assessmentDigital Marketing
  6. Day 6
    Advanced analysis techniquesDigital Marketing
  7. Day 7
    Digital tools, data and softwareDigital Marketing
  8. Day 8
    Practical labs and simulationsDigital Marketing
  9. Day 9
    Regional benchmarks and lessons learnedDigital Marketing
  10. Day 10
    Capstone project and final assessmentDigital Marketing

Upcoming sessions 2027–2030

CityDatesDuration
Kigali26 Jul 2027 – 30 Jul 20275 days
Paris27 Mar 2028 – 7 Apr 202810 days
Kigali19 Jun 2028 – 23 Jun 20285 days
Geneva3 Jul 2028 – 7 Jul 20285 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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