Objectives
- Explain the core principles, terminology and governing standards of IT Service Management (ITIL)
- Apply proven methods and tools for IT Service Management (ITIL) to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply IT Service Management (ITIL) in your organisation
Who should attend
IT staff, security analysts, data teams and digital transformation leads.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsIT Service Management (ITIL)
- Day 2Methods, tools and calculationsIT Service Management (ITIL)
- Day 3Operation, inspection and performanceIT Service Management (ITIL)
- Day 4Risk, troubleshooting and case studiesIT Service Management (ITIL)
- Day 5Best practice, assessment and action planIT Service Management (ITIL)
10-day outline
- Day 1Principles, terminology and governing standardsIT Service Management (ITIL)
- Day 2Methods, tools and calculationsIT Service Management (ITIL)
- Day 3Operation, inspection and performanceIT Service Management (ITIL)
- Day 4Risk, troubleshooting and case studiesIT Service Management (ITIL)
- Day 5Best practice review and mid-course assessmentIT Service Management (ITIL)
- Day 6Advanced analysis techniquesIT Service Management (ITIL)
- Day 7Digital tools, data and softwareIT Service Management (ITIL)
- Day 8Practical labs and simulationsIT Service Management (ITIL)
- Day 9Regional benchmarks and lessons learnedIT Service Management (ITIL)
- Day 10Capstone project and final assessmentIT Service Management (ITIL)
Upcoming sessions 2027–2030
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.