Name: Customer Experience Excellence: Masterclass
Price: 5500 USD

Objectives

Explain the core principles, terminology and governing standards of Customer Experience Excellence
Apply proven methods and tools for Customer Experience Excellence to real workplace situations
Analyse performance data to find risks, gaps and improvement opportunities
Compare your practice with international benchmarks and regional case studies
Build a practical action plan to apply Customer Experience Excellence in your organisation

Who should attend

Quality managers, auditors, excellence and continuous improvement teams.

Day 1
Principles, terminology and governing standardsCustomer Experience Excellence
Day 2
Methods, tools and calculationsCustomer Experience Excellence
Day 3
Operation, inspection and performanceCustomer Experience Excellence
Day 4
Risk, troubleshooting and case studiesCustomer Experience Excellence
Day 5
Best practice, assessment and action planCustomer Experience Excellence

10-day outline

Day 1
Principles, terminology and governing standardsCustomer Experience Excellence
Day 2
Methods, tools and calculationsCustomer Experience Excellence
Day 3
Operation, inspection and performanceCustomer Experience Excellence
Day 4
Risk, troubleshooting and case studiesCustomer Experience Excellence
Day 5
Best practice review and mid-course assessmentCustomer Experience Excellence
Day 6
Advanced analysis techniquesCustomer Experience Excellence
Day 7
Digital tools, data and softwareCustomer Experience Excellence
Day 8
Practical labs and simulationsCustomer Experience Excellence
Day 9
Regional benchmarks and lessons learnedCustomer Experience Excellence
Day 10
Capstone project and final assessmentCustomer Experience Excellence

City	Dates	Duration
Cape Town	22 Oct 2029 – 2 Nov 2029	10 days
Cape Town	8 Apr 2030 – 12 Apr 2030	5 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.